From one of our listeners
Came out of my line dance class tonight in Bradford and the whole key broke off and stuck in the ignition!.
Greg couldn’t get it to start so at 10.30pm we called the RAC .
After being in a phone queue for AN HOUR AND A HALF!!!! They told us somebody would come out to us.
4am They arrived!!!
Couldn’t help us so they ordered a tow home.
10 minutes later we received a call from the RAC saying that they are NOT covered for broken keys and we are only allowed a tow for 10 miles!!!! If we wanted to get home it would cost us £180!!!!!
We’ve paid that and stuck here as they can’t get anyone out to us until 9am!!!!
We’re freezing. Tired and very angry that we pay our yearly breakdown cover for this treatment!!
It’s taken the RAC 6 hours to tell us they do not cover broken keys!!!!!!